Thank you for shopping at Life Matters Coaching. If you are not entirely satisfied with your purchase, we're here to help.

Refunds

We offer refunds on coaching services within 14 days of the purchase date depending on the package. To be eligible for a refund, your request must be made within this period and meet the following criteria:

• The coaching service must not have been fully rendered.
• You must provide a valid reason for the refund request.
• Your request must be submitted in writing via email to elena@lifematterscoach.co.uk.
• Refunds will be processed using the original payment method. Please allow 5 working days for the refund to be credited to your account.

Cancellations

If you wish to cancel a coaching session, please provide at least 24 hour notice prior to the scheduled session date. Cancellations made within this timeframe may be eligible for a full or partial refund, depending on the circumstances. Cancellations made with less than 24 hour notice may not be eligible for a refund.

Returns

As coaching services are intangible and personalised, we do not accept returns of coaching sessions or packages once they have been purchased and delivered. However, if you are dissatisfied with your coaching experience, please contact us to discuss your concerns and explore potential solutions.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at elena@lifematterscoach.co.uk. We are committed to providing exceptional service and ensuring your satisfaction with our coaching offerings.